Frequently Asked Questions
Your guide to shopping safely and conveniently at MeriPharmacy.
Are the medications and health products sold on MeriPharmacy authentic?
Yes, all products on MeriPharmacy are sourced directly from licensed manufacturers and authorized distributors to ensure 100% authenticity and high quality.
How long does shipping take and what are the charges?
Standard shipping typically takes 3-5 business days. We offer free shipping on orders above a certain threshold, while a flat rate applies to smaller orders as calculated at checkout.
Do I need to provide a prescription for certain medications?
Yes, for all prescription-only medicines (POM), you must upload a valid prescription from a registered medical practitioner before we can process and ship your order.
What is your return and refund policy?
We offer a 7-day return policy for damaged or incorrect items. Please note that for safety and hygiene reasons, opened health supplements and certain medical devices cannot be returned.
What payment methods do you accept?
We accept a wide range of secure payment options including credit/debit cards (Visa, Mastercard), net banking, popular digital wallets, and Cash on Delivery (COD) in select locations.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our 'Track Order' page to see real-time updates on your delivery.